Process Makes Perfect!

Why TBS Design Gallery lives by our step-by-step project management process.


design process

"...and what is your process?

This is the question just about every client asks us, right up front.

P.S. We LOVE that question, it shows how smart our customers are!

And now we will talk and explain why process matters. 

Whether you are building ground-up or remodeling a kitchen or bath, it doesn’t have to be a scary endeavor. Certainly, you’ve already hired competent trade professionals to help you with your project, however mistakes or the inevitable changes you make during the process, can undermine your project timeline and budget. Plus, it can seem difficult to make key decisions you think you may regret later. 

Most folks don’t have the unlimited budget of the eccentric heiress Sarah Winchester. She famously built her ‘Mystery House’ in San Jose for decades on the cusp of the turn of the 20th Century without a plan or even the intention of finishing the construction. The rest of us want to envision our Dream Home, and get it built and move in, on time and under budget.

That’s why you need a well-developed plan and the experienced professionals at TBS Design Gallery to guide you to make the right choices and get ready for move-in day.

The TBS Design Gallery 5-step Process Plan is tailor-made to serve your specific needs and preferences. It is ’the handbook’ to help both you and TBS be on the same page and manage your project better and smarter together.

We include our 5-Step Process Plan along with the Proposal so you’ll know up front exactly what, how and when it will be done. 

Here’s a peek at what’s in the 5-Step Process Plan:



Pre-Proposal phase is all about the client and is the foundation of everything else that follows. We get together with clients for the first time and do a lot of listening and learning to understand their lifestyle needs and to fully appreciate their vision for the project. We review any architectural plans to help us determine the suite of products and services the project requires – including brands and estimated budget.

At the conclusion of the Pre-Proposal phase the client reviews and signs the “Design Fee Agreement”.

Next phase – Discovery. 



This is the ‘team building’ phase – bringing together interior designers, architects and homeowners, along with TBS, to discuss your project, communication strategy, product selection process and required permits. This way, all team members can ensure that everything stays within the preliminary budget. A key part of Discovery is establishing the scope-of-work and the project timeline.

Next phase – Design.                          



After the initial meeting and all the team discussions, through Pre-proposal and Discovery, the TBS team now has a very clear vision for the project – what, how and when it should be done. In this phase the focus is on the actual design elements of the project. Clients are guided through the selection of materials and products by TBS’s qualified Product Management Specialists, who develop shop drawings and detailed material specifications to finalize cost and place orders with the manufacturers. At the end of the Design phase, building permits are scheduled and the scope-of-work is finalized.

Next phase – Implementation



Our Product Management Specialists are actively involved in the decisions and changes made by the interior designer and builder. This keeps the shop drawings up-to-date, the process running smoothly and everyone pulling in the same direction. After placing the materials and product orders, the TBS team takes care of logistics, quality control and inspection.

TBS strives to provide a stress-free experience for the client. We do everything to make sure the project is completed and ready for move-in day.



The best evidence of our dedication to our clients is demonstrated by the Post –Completion care that is an ongoing part of our 5-step Process Plan.

Our core values are based on building strong relationships by providing an excellent customer experience. That’s why we stand by our clients even after the project is completed. It’s important for every homeowner and every trade professional involved to feel well treated, properly taken care of and supported by the TBS Design Gallery team. We are always available for maintenance help, follow-up services and warranty issues, because the unexpected happens.

For us at TBS Design Gallery, delivering quality is key. We know that homeowners, interior designers, builders and architects expect an outstanding experience when they come to us. Trust is the foundation of our business and We won’t compromise that at any cost.

Visit TBS Design Gallery and learn more in person